Go to the JR EAST Travel Service Center immediately after the gate.
Greater Tokyo · A-rated official location
Buy Welcome Suica at Shinjuku Station
Physical Welcome Suica is currently sold at the JR EAST Travel Service Center immediately outside Shinjuku Station's New South Ticket Gate.
Current routing noteUse New South Exit. The former East Exit center merged into this location on 1 August 2026.
30-second answer
What to do at this location
1 official sales option in this record.
Check the product panel before choosing a card.
Short-term visitor cards and regular reusable cards follow different rules.
Purchase details
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JR East
Welcome Suica
JR EAST Travel Service Center immediately after leaving the New South Ticket Gate
- Floor / level
- New South Exit station concourse
- Gate side
- Outside the New South Ticket Gate
- Counter / machine
- staffed JR EAST Travel Service Center
- Initial value
- JPY 1,000 / 2,000 / 3,000 / 4,000 / 5,000 / 10,000
- Deposit
- None
- Validity
- 28 days from purchase
- How to buy
- One card per person in principle; choose an adult or child card and a loaded amount
- Payment
- The staffed JR EAST Travel Service Center accepts major credit cards
- Refund
- No refund of remaining value, including before expiry
- Child card
- Child ID such as a passport must be presented; a family member may buy it with the child's ID
Two limits travelers miss
Nationwide use is not unlimited travel.
Usable in participating IC areas nationwide, but one rail journey cannot cross between separate IC card areas
Stored value alone is not a Shinkansen reservation; register the card to an eligible reservation service such as SmartEX or use the required tickets
Official sources
Reconfirm before travel
Sales locations and card rules can change. These links are the operator pages used for this record.